Automation Template

Automatically Tag Shopify Customers with Negative Survey Responses

Save 3 minutes every workflow run.

Every step is 100% customizable.

Stay proactive in addressing customer concerns by tagging customers who leave a negative survey response. This MESA workflow template automatically applies a tag to any customer with a survey score below 5, allowing you to follow up, address issues, and identify recurring patterns. Improve customer satisfaction and retention by keeping track of less satisfied customers.

Included 7-day free trial for all plans.

Live chat, email support included.

Included Expert workflow setup service available.

Workflow Steps

Step 1. Every time this happens…

Survey response is created

Step 2. Then…

Determine if the customer gave a score less than 5

Step 3. Then…

Add a tag to a Shopify customer

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Loved by 1k+ brands using Shopify & Shopify Plus.

Frequently Asked Questions

What is a template?: Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.

Can I personalize a template?: Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.

Can MESA handle the setup for me?: Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.